Transport and delivery
The shipment of goods to the address given in the order is made by national carriers. Rates vary by destination and type of product, the cost of transport is always indicated in the several offers. Our products are covered by all-risk insurance in case of loss or breakage during transport. You can also pick up your order at our warehouse.
The goods are delivered previous notice by phone from carrier, in order to fix the date and time of delivery. The price of transport refers only to delivery to ground floor. If the customer wants to exercise additional services (for example porters or delivered to the floor) which are not included in the regular fare, the extra fare is budgeted by our customers service. Even periods of absence or other impediments relating to the delivery of the goods must be notified in the order or by e-mail to our office within 48 hours, to avoid costs of storage in the warehouses of the courier who would otherwise debit to the consignee.
In case of repeated inability to deliver the goods to the address provided by the customer in the order, the material remains in storage available for up to 5 working days. After this period the same order will be cancelled and the charges are to the customer.
At the time of delivery and in the presence of the courier, the customer is required to ensure that
In case of visible damage to the not yet collected goods, the customer may refuse the delivery stating on the delivery receipt the reason of the non-collection. In case that a damage is present on only one part of the delivery, the customer can refuse only the damaged packages, and collect the intact ones. It is always important to indicate the damage on the documents.
If after receipt of the goods is found a damage due to the transportation, it is necessary that the client signals it to our customers office within 5 days after receiving the product The customerservice sedieitaliane.eu may require photo documentation of the packages received and the damage found
The goods are delivered previous notice by phone from carrier, in order to fix the date and time of delivery. The price of transport refers only to delivery to ground floor. If the customer wants to exercise additional services (for example porters or delivered to the floor) which are not included in the regular fare, the extra fare is budgeted by our customers service. Even periods of absence or other impediments relating to the delivery of the goods must be notified in the order or by e-mail to our office within 48 hours, to avoid costs of storage in the warehouses of the courier who would otherwise debit to the consignee.
In case of repeated inability to deliver the goods to the address provided by the customer in the order, the material remains in storage available for up to 5 working days. After this period the same order will be cancelled and the charges are to the customer.
At the time of delivery and in the presence of the courier, the customer is required to ensure that
- The number of packages delivered corresponds to what is stated in the delivery documents
- The packaging is intact and must not show signs of tampering. In this case the customer must take a note in the delivery document in the section "goods control" the kind of damage.
In case of visible damage to the not yet collected goods, the customer may refuse the delivery stating on the delivery receipt the reason of the non-collection. In case that a damage is present on only one part of the delivery, the customer can refuse only the damaged packages, and collect the intact ones. It is always important to indicate the damage on the documents.
If after receipt of the goods is found a damage due to the transportation, it is necessary that the client signals it to our customers office within 5 days after receiving the product The customerservice sedieitaliane.eu may require photo documentation of the packages received and the damage found